Support Hours for Multiple Timezones?

#1

Hello-
My team is spread over 3 timezones, we would like to do the standard ‘Low urgency alerts only page during business (support) hours’, but with 2 members of the team 12 hours offset from the rest, it means they are getting paged at the most inconvenient time for the most trivial issues.

Our current solution is change the timezone for the Support Hours to the timezone for primary on-call during our handoff meetings. A manual process that occasionally will fail from human error.

Is there another solution? Automation? A different way to specify support hours?

#2

Hi Sean

There isn’t really a good way to put this together using the Support Hours function.

There’s some guidance in the knowledge base about using layers to create more complex schedules that might get you closer to what you need.